The documentation for this site is largely contained within the Knowledebase.
The ticketing system is not as one might think a facility to raise and print holiday tickets and vouchers. ticketing is a phrase used to provide support requests, in an IT context it is a means to report bugs and errors in the system or to request changes and additional features,
On this web site it is used to not only report errors (bugs) and changes as an IT development. But also to manage user queries or questions and requests for additional information or explanation.
The links below can be used to go to the relevant pages.